Shipping policy

Ginify offers personalised gin, delivered directly to your doorstep within South Africa. Our commitment is to provide a seamless shopping and delivery experience. Please review our shipping policy below to understand how we process, ship, and manage orders.

Shipping Regions

- Domestic Shipping: We currently ship exclusively within South Africa. International shipping is not available at this time.

Shipping Rates and Methods

- Flat Rate Shipping: We offer a flat rate shipping fee for all orders. This rate may be subject to changes in the future (potentially introducing variable rates based on weight or distance).
- Standard Shipping Only: At present, we provide standard shipping with an estimated delivery time of 2-4 days once the order has been processed.

Processing Times

- Orders typically take at least 1 week to process before they are handed over to our shipping partner, who collaborates with leading courier services for delivery.

Delivery Times

- Delivery times vary within South Africa, generally falling between 2-4 days after processing. Please note that delivery times may vary based on your location and external factors affecting courier services.

Tracking and Customer Communication

- Tracking Information: Once your order is dispatched, you will be provided with tracking information to monitor your order's journey.
- Order Updates: We keep you informed about your order status and shipping updates via email.

Packaging

- Our gin products are carefully wrapped to prevent damage during transit.

Returns, Exchanges, and Refunds

- Return Shipping: Eligible returns may be sent back to us at no additional cost to the customer, subject to the terms outlined in our Return Policy.
- Please visit our Return Policy page for detailed information on how to initiate a return, exchange, or refund.

Lost or Damaged Items

- In the unfortunate event that your items are lost or damaged during shipping, we conduct a thorough investigation with the shipping company. Based on our findings, we will replace part or all of your order as needed.

Holiday or Peak Season Shipping

- During holidays or peak seasons, please allow extra time for both processing and delivery. We strive to keep you updated on any potential delays.

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We appreciate your business and are here to help with any questions or concerns regarding your order or our shipping policy.